CHAASE Fall Forum: Hospitality Across the Continuum

Thursday, September 13th
3:30 - 5:00pm Ojibwe Ballroom (Room 330)
UW - Eau Claire Davies Center

The year’s annual forum will discuss the importance of hospitality practices in the field of health and aging services.  There is an opportunity for academics and practitioners to help inform and influence the aging services field during this changing landscape of care and services about the potential impact of hospitality approaches. Promoting the advancement and implementation of effective hospitality practices across the continuum of senior care requires progressive leadership and a commitment to improving services for individuals and the broader field.  The quality and sustainability of hospitality approaches and new models of care delivery and service depends on good evidence and high impact practices to chart the future course of the field.    
A panel of respected experts will discuss the impact and upside of hospitality practices for residents in senior care and housing today, and the future possibilities leveraging evidence, existing practices and new perspectives.

Panelists and participants will explore the following questions:
• What is the current environment and use of hospitality practices in the field today?
• How do the use of hospitality differ across services and settings?
• What is the impact of these practices on care and services,  and organizational performance?
• What are the challenges and opportunities ahead and how might we address them?  
• What are the new skill sets and talents required for advancing quality of life for leaders?
Our current panelists include:
David Miller, Executive Director at Friendship Village of Bloomington, a LifeSpace Community
Brooke Hollis, Associate Director, Sloan Program & Institute for Healthy Futures, Cornell University
Richard Deahn, Culinary Services Corporate Director, Benedictine Health System
Kevin Hansen, an Assistant Professor in the HCAD Program at UW-Eau Claire, will serve as the moderator. 
The UW-Eau Claire health care administration students have been involved in a variety of applied research projects at their practicum sites, which has led to some interesting findings. This year's practicum students will be focusing on exploring the hospitality practices across the senior care continuum, including skilled nursing, rehab services, assisted living, senior housing and home and community based services.

UW-Eau Claire’s Center for Health Administration and Aging Services Excellence is sponsoring this event with the support of UW-Eau Claire’s Economics Department and College of Nursing. We are also inviting members of LeadingAge Wisconsin and the Wisconsin Health Care Association to join us, along with other interested aging service providers in this region. 

The forum is free and open to the public.  No registration is required, and there will be a social with refreshments and appetizer after the forum. For more information contact Libby Fandry at 715-836-2736 or